Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
During the process of your first purchase with us, on the checkout page you have the option to create an account.
If you have registered an account with us, go to My Account page (you will need to login first, then click addresses to update your address.
Please note these changes will only apply to future purchases with us, as once you place an order with us order will be processed within 1 working day and the address is no longer editable.
Login and go to the My Account area, click on orders and you will see the status of your order. Once your order is dispatched you will receive an email with a shipping tracking link, click this to view your tracking status.
We do not store any credit card details for any orders.
If you setup a subscription with us, your card data is processed by our payment provider and a ‘token’ is used to authorise future subscription payments. If you choose to cancel a subscription with us this token is invalidated.
We ship only to the UK.
We aim to ship your order in one package, if an item is purchased then is found to be out of stock, we may ship your order without the out of stock item, then ship the remaining item a later date when it comes back into stock.
If you need to swap an item
Returns and Exchanges
We offer the standard UK returns policy found on the following page.
Please contact us as soon as you can to discuss options such as return and refund or return and swap.
We will provide a return label with your order in case you need to use this.
Please use our chat support system found at the bottom of every page, alternatively reply to your order email, or send us a message here.
Please contact us as soon as you can to see what we can do.
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We do not offer pre-ordering but you can put your email down on the waitlist by finding the waitlist box on an out of stock product, once the product is back in stock you will get an automatic email to let you know its available for purchase.