Last updated: [18/6/25]
Welcome to https://topvapes.uk (“the Website”). Please read these Terms and Conditions (“Terms”) carefully before using our Website or purchasing our products and services. By visiting or using our Website, you agree to comply with and be bound by these Terms.
1. Company Information
TopVapes is a company in England and Wales. Registered Office: Piccadilly Business Centre, Manchester, M12 6AE Contact: support@topvapes.uk
2. Products & Services
2.1 Clear Descriptions
We sell vaping products and accessories, including but not limited to vape kits, e-liquids, tanks, and coils for personal recreational use. Full descriptions, specifications, and limitations are provided on each product page. Please review these details carefully before purchase.
2.2 Pricing & Payment
- All prices are listed in Pound Sterling (£) and include VAT where applicable.
- We accept payment by [credit/debit card, PayPal, and any other payment methods offered at checkout].
- Prices and availability are subject to change at any time without notice.
2.3 Delivery & Shipping
- We only ship to addresses within the United Kingdom.
- Delivery options, costs, and estimated timescales are displayed at checkout.
- We aim to dispatch orders promptly, but delivery times may vary due to unforeseen circumstances.
- We do not deliver to PO Boxes or outside the UK.
2.4 Digital Goods
At present, we do not offer any digital products or downloadable content. If this changes, full details on delivery and usage rights will be provided.
3. Customer Obligations
3.1 Age Restriction
You must be at least 18 years of age to purchase from this Website. By making a purchase, you confirm you meet this requirement. Age verification may be conducted before order dispatch.
3.2 Order Placement & Acceptance
- You may place an order via our Website by following the shopping process.
- All orders are subject to acceptance and availability. The contract is formed only when you receive an order confirmation email from us.
- We reserve the right to refuse or cancel any order for reasonable grounds, including legal restrictions, payment issues, or suspected fraud.
3.3 Payment Security
Payments are processed using secure, industry-standard payment gateways. We do not store your credit/debit card details on our systems.
3.4 Account Creation (If Applicable)
- You may create an account for faster checkout and order tracking.
- You are responsible for keeping your account and password information secure.
- We may suspend or terminate accounts if these Terms are violated or if fraudulent activity is suspected.
3.5 User Conduct
Users must not misuse the Website or its features, post harmful content, attempt unauthorised access, or undertake any action that could damage or disrupt the Website. We may suspend service if inappropriate conduct is detected.
4. Returns & Refunds
4.1 Returns Policy
- You can request a return within 14 days of receiving your goods in accordance with UK Consumer Contracts Regulations.
- Goods must be unused, in original unopened condition, and returned with all packaging.
- Certain products, such as opened e-liquids or used coils, cannot be returned for hygiene reasons unless faulty.
4.2 Refund Procedures
Once we receive and inspect your return, we will process a refund to your original payment method within a reasonable period. Return shipping costs are borne by you unless the item is faulty or incorrectly supplied.
4.3 Consumer Rights
- You may cancel your order within 14 days of delivery for a full refund, in compliance with the Consumer Contracts Regulations.
- If you receive a faulty or misdescribed product, your statutory rights permit a refund or replacement.
For detailed instructions, see our Returns Policy.
5. Data Protection
5.1 Privacy Policy
We collect and process your personal data in accordance with UK GDPR and our Privacy Policy. This sets out how information is collected, used, stored, protected, and your rights as a data subject.
5.2 Cookies Policy
- We use cookies to improve your experience and for analytics.
- By using our Website, you consent to our use of cookies in line with our Cookies Policy.
- You can manage your cookie preferences in your browser at any time.
6. Legal & Other Important Information
6.1 Governing Law
These Terms are governed by the laws of England and Wales. English courts have exclusive jurisdiction over any dispute arising from or relating to these Terms.
6.2 Dispute Resolution
If you have a concern or dispute, please contact us at support@topvapes.uk. We will attempt to resolve the dispute amicably. If unresolved, parties may consider alternative dispute resolution (ADR), such as mediation, before pursuing court action.
6.3 Intellectual Property
All Website content (text, images, logos, graphics, and software) is the intellectual property of TopVapes UK Ltd or its licensors and is protected by copyright and other laws. No material may be used or reproduced without our prior written consent.
6.4 Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect or consequential loss or damage or loss of profit resulting from use of or reliance on the Website or Products.
- Our total liability for any claim is limited to the amounts paid by you for the Product in question.
- Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or other liabilities which cannot be limited or excluded by law.
6.5 Company Information
TopVapes.uk Registered Office: Piccadilly Business Centre, Manchester, M12 6AE Contact: support@topvapes.uk
7. General Terms
7.1 Accessibility
We are committed to making our Website accessible to all users, including people with disabilities. If you experience difficulty or have suggestions to improve accessibility, please contact us at support@topvapes.uk.
7.2 Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page and, where appropriate, notified by email. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
7.3 Contact Information
If you have any questions regarding these Terms or our products, please contact us: Email: support@topvapes.uk
7.4 Regular Updates
We review our Terms regularly to reflect changes in law and business operations.
By using our Website, you agree to these Terms and Conditions. If you do not agree, please do not use our Website.